Data + Privacy

Please see details of how your data is stored and used below. You can also request copies of your data, or your data to be removed from this store below.

How we store your data

Your data is securely stored and we never store payment details. The below table shows the data we collect and store.

Data stored indefinitely:

  • Ticket Holder Name
  • Ticket Holder Email
  • Ticket Holder Address
  • Ticket Holder Phone Number
  • Cardholder Name
  • Cardholder Email
  • Cardholder Address
  • Cardholder Phone Number
  • Last 4 Card Digits
  • Customer IP
  • Approximate IP Location
  • Some custom data collection fields may also be captured by this store

Data stored temporarily:

  • Cookies + Sessions during checkout (cleared afterwards)
  • Photo ID if required to validate your order - deleted 90 days after the event.
  • Some log files may contain your IP address for up to 180 days.

We ensure all data is securely handled, with any sensitive information encrypted in our secure, managed data centres.

GDPR Data Request

If you would like a copy of all data stored for you, or you would like your data removed/anonymised, please fill out the below form.

Once we receive your request we will contact you within 3 working days to verify your identity and then complete the request.

Pan-African Routes Data Policy

Introduction

Pan-African Routes is powered by Eventcube which is a trading name of Eventcube Solutions Ltd.

This data policy outlines how Eventcube ("we," "us," or "our") collects, uses, and protects the personal information you provide when using our website and services ("Services") to book holidays. Your privacy is important to us, and we are committed to complying with all applicable data protection laws and regulations.

Information We Collect

We collect various types of personal information from you, depending on your interactions with our Services:

  • Booking Information: Name, email address, phone number, postal address, date of birth, payment information.

  • Communication Information: Any information you provide through emails, inquiries, reviews, or feedback forms.

  • Technical Information: Device type, browser information, IP address, operating system, cookie data, and usage data (e.g., pages visited, clicks).

How We Use Your Information

We use your information for the following purposes:

  • Process and fulfill your holiday bookings: To confirm your reservations, provide booking confirmation documents, communicate with you about your trip, and process payments.

  • Personalize your experience: To inform you of any upcoming holidays you may be interested on going.

  • Improve our Services: To analyze usage data and feedback to improve our platform, offerings, and customer service.

  • Marketing and communications: To send you promotional emails about our Services, special offers, and other relevant information (with your consent).

  • Comply with legal obligations: To fulfill legal requirements and requests from law enforcement agencies.

Sharing Your Information

We may share your information with third-party service providers who help us operate our Services, such as:

  • Payment processors

  • Booking partners (e.g., hotels, transfer services)

  • Marketing and analytics providers

  • Customer service providers

We will only share your information with these providers to the extent necessary to fulfill their services and will require them to protect your information in accordance with our data privacy standards.

Your Choices and Rights

You have the following rights regarding your personal information:

  • Access and review your information

  • Correct inaccurate or incomplete information

  • Request deletion of your information

  • Object to the processing of your information

  • Withdraw your consent for marketing communications

You can exercise these rights by contacting us at info@panafricanroutes.com.

Data Security

We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Data Retention

We will retain your information for as long as it is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Changes to this Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website.

Contact Us

If you have any questions or concerns about this policy, please contact us at info@panafricanroutes.com.

This is just a sample data policy, and you should modify it to fit the specific needs of your platform and comply with all applicable laws and regulations.

I hope this example is helpful! Please let me know if you have any other questions.